Terms and Conditions

1. Definitions
   The following terms shall have the following meanings:-
   ‘The language service provider’ (LSP) French Notes.
   ‘Service’ Any service supplied by the LSP.
   ‘Client’ Any person, firm or LSP to whom the LSP supplies Service.
2. Application
   No conditions other than those set out herein nor any variation thereof shall be binding on the LSP, unless otherwise specifically agreed in writing by the LSP. These Conditions shall be incorporated in every offer, acceptance and contract for Services by the LSP subject to the foregoing any conditions proposed by the Client are hereby excluded.
3. Acceptance
   Any written quotation for services will remain open for acceptance for 20 days unless otherwise specified from the date of despatch and thereafter will lapse unless otherwise stated in writing. The LSP will not be bound by any oral quotation.
4. Course Duration
   The minimum length of any training course will be 15 hours unless otherwise specifically agreed in writing by the LSP.
5. Prices and Payment
   Prices quoted are inclusive of VAT. Additional charges which are not included in the quotation may be made for expenses incurred by the LSP by agreement with the Client. A 25% surcharge applies to all lessons delivered outside core hours Monday-Friday 09.00-18.00hrs

Payments for services shall be made prior to commencement of any tuition on presentation of invoices unless otherwise specifically agreed in writing by the LSP.

The LSP reserves the right to discontinue any tuition should invoices remain unpaid. No refund for unconsumed tuition will be considered, and the outstanding invoices will be due for payment in full.

6. Confidentiality
   All documentation made available by the Client during the course of provision of the services shall remain the property of the Client and shall be treated as confidential, and shall not be disclosed to any third party.
7. Cancellations
   In all cases, individual sessions of tuition cancelled with less than 24 working hours notice will be charged to the Client’s account as taken.

7.1 Private and regular tuition
Courses of regular tuition should be completed within two months of enrolment unless previously arranged. No refund of fees shall be considered for tuition not consumed during the two month period.

If Courses are discontinued after commencement, the initial 15 hours will be charged in full and the remainder of the unconsumed balance will be subject to a 50% cancellation fee, unless the course has extended past twelve months, when no reimbursement will be available.

Notice of cancellation or discontinuation of courses after commencement must be received by The LSP in writing within two months of the date of the initial commencement of the training. Proof of sending will not be accepted as proof of receipt.
Subject to the LSP’s agreement, an unconsumed value of tuition may be transferred to another course.
Courses postponed after confirmation may be rearranged subject to the LSP’s agreement.

7.2 Group Tuition
Group sessions will continue to take place even if some of the participants are absent unless otherwise agreed.
The hourly charge quoted for group tuition will remain unchanged for the duration of the course, even if a participant ceases attending.

7.3 Intensive & Semi-Intensive Courses
Courses cancelled with between 4 and 2 working weeks’ notice prior to the scheduled start date of the course are subject to a 50% cancellation fee, and courses cancelled with less than 2 working weeks’ notice are subject to a 100% cancellation fee.

The LSP will seek to postpone courses on agreement given at least two weeks’ notice, but reserves the right to impose a 10% postponement fee, or to treat the postponement as a cancellation should the course not go ahead within a three month period from the initial scheduled start date. Courses postponed at less than two weeks’ notice will be treated as cancelled.

Once the timetable for an intensive course has been confirmed, the Client will be charged for the full number of hours during the agreed period. No refund will be considered for hours that the student is unable to attend.

In all cases, the completion of a Language Training Questionnaire or written acceptance of a quotation is deemed to constitute confirmation of a course and will be contractually binding.

8. Conditions of Enrolment
8.1 Learners are expected to attend their courses at the scheduled times.
8.2 In all cases the completion of an enrolment form or written acceptance of a quotation is deemed to constitute confirmation of a course.
9. Jurisdiction
These conditions shall be interpreted in accordance with English law and the LSP and the Client irrevocably submit to the non-exclusive jurisdiction of the English Courts.